| Q: |
Is it safe to order online? |
| A: |
SWREG (who is the e-commerce partner for Wondershare) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.
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| Q: |
How long will it take to process my order? |
| A: |
For Download Version:
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.
An order request will also be sent to our database by email. (This will take hours or more to process by SWREG). As soon as we received the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadable "exe" file and the Registration Code for installation.
If you do not receive an order confirmation after you have submitted your order, please contact with our "Customer Relationship Management"
For CD Version:
Once your order has been processed successfully, a registration email will be sent to you within 24 hours. You can download a new version of our software from the URL we sent to you in the registration email to use the software before your CD finally arrives.
We will ship via US Postal Service First Class mail (US) and Air Mail (overseas) within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas), although it usually takes much shorter time.
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| Q: |
What can I do if I haven't got my unlock key after payment? |
| A: |
There are some reasons why this could happen. In most cases , it is caused by that the registration email is held back as "SPAM" by your email provider.
Actually, you can enter "http://support.wondershare.com" to get download URL and keycode by yourself. Do as follows:
Visit "http://support.wondershare.com", log on with your user name (E-mail) and password. Enter "My orders" section and click the "resend" button. Subsequently the keycode email will be sent to your inbox immediately.
If you forget your password, please click over the section"If the password is not available, please click here to retrieve it". Then at the bottom of the page, type in either your E-mail address or an order No. for the product to verify your identity. You can get your password afterwards.
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| Q: |
What happens if I have a software crash or change computers and lose my software and/or keys? |
| A: |
To retrieve the registration key from your prepaid account, please click here. You will be presented with the ability to either have your order number or email address you used at the time of purchase. If it doesn't work for you, please contact with our "Customer Relationship Management"
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| Q: |
Can I get a refund if I am not satisfied? |
| A: |
Wondershare Software's products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist within the first 30 days of purchase.
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| Q: |
Do I get upgrades free? |
| A: |
Being a registered user of Wondershare Software , you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free. In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features.
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| Q: |
Do I get live support and e-mail support? |
| A: |
You are welcome to use our Customer Relationship Management to submit a support ticket. Our support team will respond as soon as possible. (Usually within 48 hours). For immediate assistance, you can also use our "Live Support". Simply click the "Live Support" button placed on each page. We will do our best to help you in real time!
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| Q: |
Which license type is right for me? |
| A: |
We've several license type for different users, such as Single-User Personal License, Single-User Commercial License, Multiple-User License, etc.
Please click here to learn more about license type.
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